Privacy Policy

At Sunlab (Le Groupe Vif Inc.), we place great importance on protecting your privacy. This Privacy Policy (the “Policy”) explains what information we collect, why we collect it, with whom we share it, and what your rights are when you visit our website (sunlabpool.com) (the “Site”) or interact with us.

In this Policy, the terms “we,” “us,” or “our” refer to Sunlab (Le Groupe Vif Inc.).

We wish to emphasize our firm commitment: your data is treated with the utmost respect, and we do not sell it to third parties.

We invite you to read this Policy carefully to understand how your information is used and protected. By using our Site or interacting with us, you consent to the processing of your personal information as described in this Policy.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

To help you better understand how your information is collected and used, this Policy is organized into several sections. We describe the main situations in which your data may be shared with us and how it is processed:

1. Discovering Sunlab (Le Groupe Vif Inc.)
2. Purchasing from Sunlab (Le Groupe Vif Inc.)
3. Requesting a quote from Sunlab (Le Groupe Vif Inc.)
4. Contacting Sunlab (Le Groupe Vif Inc.) customer service

1. Discovering Sunlab (Le Groupe Vif Inc.)

Data collected while browsing our Site

When you visit our Site, we automatically collect certain information using technologies such as cookies. This data includes:

• Your IP address
• Your Internet service provider
• The type of device used to access our Site
• Browser-related data
• The page that referred you to our Site
• Your activities on our Site (pages and sections viewed)
• Your operating system

Why: This information helps us understand how our Site is used. It allows us to:

• Improve the Site and enhance its features
• Adjust it to better meet your expectations
• Ensure secure and smooth navigation

Please note: Information obtained through cookies does not allow us to directly identify you. You may refuse the use of cookies through your browser settings or via a pop-up window on our Site. However, refusing cookies may limit access to certain features. For more information, please consult our Cookie Policy https://sunlabpool.com/cookie-policy/

Data collected when you contact us

When you contact us—for example, through a form on our Site, by email, or via our social media accounts—we collect the information you voluntarily provide, including:

• Your first and last name
• Your email address
• Your phone number
• Any other information shared as part of our communications

Why: This information allows us to:

• Quickly identify you
• Respond efficiently to your questions or requests
• Improve the quality of our services and communications to better assist you

 

2. Purchasing from Sunlab (Le Groupe Vif Inc.)

When you make a transaction on our Site, we collect the information necessary to process your order and provide appropriate service. This data includes:

• Your first and last name
• Your email address
• Your phone number
• Your billing information
• Your shipping address, if applicable
• Relevant details regarding your order

Why: This information is used to:

• Securely process your transaction
• Provide access to the products or services purchased
• Ensure follow-up, including communications related to your order
• Generate statistics to improve our offerings and services

Please note:
If you refuse to provide the requested information, we may not be able to process your transaction or respond to your request. Your data is used exclusively in connection with your order and is shared only with the service providers required to fulfill it.

3. Requesting a quote from Sunlab (Le Groupe Vif Inc.)

When you submit a quote request via our online form or contact us for this purpose, we collect the following information:

• Your first and last name
• Your email address
• Specific details related to your request or project

Why:
This information allows us to:

• Contact you promptly to respond to your request
• Facilitate our exchanges and provide a quote tailored to your needs
• Clearly understand your project or expectations in order to personalize our offer

4. Contacting Sunlab (Le Groupe Vif Inc.) customer service

When you contact us to report an issue or ask a question, we collect the information necessary to respond to your request. This data includes:

• Your first and last name
• Your email address
• Your phone number
• Specific details regarding your request or the issue encountered
• Any relevant information that allows us to trace your past transactions or interactions with us

Why:
This information allows us to:

• Quickly identify you and access relevant information related to your request
• Efficiently process your inquiries or resolve reported issues
• Improve our services by analyzing recurring trends or issues

USE OF YOUR DATA

In addition to the purposes described above, we collect and use your personal information for the following general purposes:

• Website optimization: Improve our Site by adding new features, conducting research, and maintaining its performance
• Customer service: Provide high-quality customer support
• Analysis: Develop statistics to guide our business strategies
• Communication: Contact you for marketing, advertising, or account management purposes
• Obligations: Fulfill our contractual and legal obligations
• Updates: Keep our records up to date

SHARING OF YOUR DATA: WITH WHOM AND WHY

We wish to reassure you: your personal information is never sold. It is shared only in accordance with this Policy.

By accepting this Policy, you understand that we may share your data with:

Third-party service providers

In the course of our activities, certain services require us to share your data with third parties. This may include our marketing agency or technology providers. These providers collect, use, and disclose your information only to the extent necessary to perform the services they provide to us, such as website hosting via Astral Internet. A list of IT service providers with whom we collaborate is provided below in this Policy.

Please note:
Generally, the service providers we work with only collect, use, and disclose your information to the extent necessary to perform the services they provide.

Some third-party service providers have their own privacy policies regarding the information we are required to provide to them. We encourage you to read their privacy policies carefully to understand how your personal information will be handled.

Some of these providers are located outside Quebec, and your data may therefore be transferred outside the province.

Once you leave our Site or are redirected to a third-party website or application, this Policy no longer applies.

SERVICE PROVIDERS	SERVICES	LOCATION	PRIVACY POLICY
Astral Internet	Web hosting	Canada	Privacy Policy
Facebook	Advertising analytics	United States	Privacy Policy
Google	Data analytics and advertising	United States	Privacy Policy To prevent Google Analytics from collecting your data To personalize the ads appearing on different Google platforms
Yoast SEO	Web analytics	United States	Privacy Policy
WordPress	Content management system	Canada	Privacy Policy
DELMIAWorks	ERP	United States	Privacy Policy

Additional sharing may occur with:

• Parties where legally required (to comply with the law or legal proceedings, protect our rights or property, or ensure the security of our Site and users)
• Parties involved in a financial transaction resulting from a change of control, merger, liquidation, or similar transaction involving us

YOUR RIGHTS

Privacy laws grant you certain rights regarding your personal information. Subject to applicable laws and certain exceptions, you may have the right to:

• Request access to your data for verification purposes (we may request additional information to confirm your identity)
• Request correction or rectification of your data
• Request your personal data in an accessible format
• Withdraw your consent to the processing of your personal data
• File a complaint with the competent authority if you believe your data is being processed in violation of applicable laws

ACCESS AND MANAGEMENT OF YOUR INFORMATION

If you wish to access, modify, or delete your personal data, please send your request using the contact information provided at the end of this Policy or via [add another communication method, such as a “Contact” section on the website]. To process your request efficiently, please provide sufficient details to allow us to identify you.

DATA STORAGE LOCATION

The data we collect is stored on servers operated by Astral Internet, located in Canada.

RETENTION PERIOD

We retain your information for as long as necessary to achieve the purposes for which it was collected or to comply with our legal obligations. Once this period has expired, or if you withdraw your consent, your data will be deleted. Upon request, we can confirm this deletion.

SECURITY MEASURES

We implement security measures to protect your personal information against loss, unauthorized access, or unlawful processing. Our Site uses, among others, the following security measures:

• SSL certificate
• Two-factor authentication
• Disabled comments
• Google reCAPTCHA

If you have any questions regarding the security of your personal information, please contact us using the details provided at the end of this Policy.

AGE OF CONSENT

We do not knowingly collect information from individuals under the age of 14. If a parent or guardian becomes aware that a minor under 14 has provided us with data without parental consent, they are asked to contact us. If we become aware that such data has been collected without appropriate consent, it will be deleted immediately.

COMMISSION D’ACCÈS À L’INFORMATION DU QUÉBEC (CAI)

If you are not satisfied with our response to a request regarding your personal information, you have the right to contact the Commission d’accès à l’information du Québec, which oversees data protection practices in Quebec.

Contact information:
Office 900, 2045 Stanley Street
Montréal, Quebec, Canada H3A 2V4
514-873-4196 | Toll-free: 1-888-528-7741
Fax: 514-844-6170
📧 cai.communications@cai.gouv.qc.ca
http://www.cai.gouv.qc.ca

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. We encourage you to review it regularly. Any changes will be effective upon publication on our Site. If significant changes are made, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances it may be disclosed, if applicable.

CONTACT US

If you have any questions, wish to access, correct, or delete your data, or simply need more information, you may contact us using the following details:
Sunlab (Le Groupe Vif Inc.)
Person in charge of the protection of personal information
4000 Casavant West Boulevard
Saint-Hyacinthe, Quebec, Canada
J2S 9E3
1-877-774-6953
informatique@vifplastics.com